Refund Policy

1. Who Receives Your Money

When you pay school fees through SchoolFees, the payment is processed by our payment providers (Remita, Paystack) and settles into the school's own bank account. SchoolFees does not hold school fees. Because of this, the school is the party responsible for approving and making refunds of fees it has collected.

2. How to Request a Refund

• Contact the school first. Only the school that received the payment can approve a refund. Reach the school directly with your payment reference (the code on your receipt, e.g. PAY-... or the RRR).
• Keep your receipt. The payment confirmation page, SMS, or email receipt contains the reference needed to trace the payment.
• If the school cannot locate the payment, contact us at chinedueya@gmail.com or 08135907440 and we will help trace it with the provider.

3. Common Cases

• Paid the wrong amount or wrong student: report to the school immediately with your reference. The school decides the correction or refund.
• Duplicate payment: where the same fee is paid twice, the school refunds or carries the extra payment forward per its policy.
• Account debited but payment shows failed/pending: this is usually a bank or provider delay, not a lost payment. The status typically resolves within 24–48 hours; the amount is either confirmed or automatically reversed by your bank.
• Withdrawal after paying: refund of school fees on withdrawal is governed by the school's own refund policy, not SchoolFees.

4. What SchoolFees Does Not Refund

• Gateway/processing charges collected by the payment provider or banks at checkout.
• Fees the school has legally earned under its own published policies — those are disputes between parent and school.
• Payments made to an account whose details the school itself registered incorrectly — the school bears responsibility for the settlement details it provides.

5. School Subscription and Per-Student Fees

Fees SchoolFees charges schools for use of the platform (subscription or per-student charges) are separate from school fees payments. Subscription refunds are reviewed case by case — contact us within 7 days of the charge if you believe it was made in error.

6. Timelines

• Failed-transaction reversals are handled by banks/providers — typically within 24–72 hours, occasionally up to 10 working days.
• School-approved refunds follow the school's internal process; SchoolFees can assist with payment verification to speed it up.

7. Contact

Refund assistance: chinedueya@gmail.com · 08135907440 · WhatsApp: 08066133281. Always include your payment reference when contacting us about a payment.